Our Policies

Thank you for shopping with ENCHANTING. Please review the following policies before making a purchase. If you have any questions or concerns, feel free to contact our customer service team for assistance.

1. Browsing and Selecting Products

• Browse our catalog by category or use the search bar to find specific items.
• Select the desired size and color from the product page.
• Click “Add to Cart” to add the item to your shopping cart.

2. Reviewing Your Order

• Click on the shopping cart icon at the top of the page to review your selected items.
• Adjust quantities or remove items as needed.
• Click “Proceed to Checkout” to continue.

3. Providing Shipping Information

• Enter your shipping details, including full name, address, and contact number.
• Ensure all information is accurate to avoid delays.
• If you wish to ship to a different address, you can easily tick the “Ship to a different address” box and enter the shipping details.

4. Confirming Your Order

• Review your order summary, including items, quantities, and total cost.
• Click “Place Order” to confirm your purchase.
• All orders are subject to availability. In the event that an item is out of stock, we will notify you and provide options for a replacement or refund.

1. Payment Options

• We accept various payment methods, including KBZ mobile banking, KBZ Pay, AYA Mobile Banking, AYA Pay, credit/debit cards, and other secure payment gateways.
• Select your bank from the list of available options during checkout.
• Follow the prompts to log into your online banking account and complete the payment.
• Once the transfer is complete, email the transaction receipt to [your email address] for confirmation. Payment is processed at the time of purchase. Your order will be fulfilled once payment is confirmed.

1. Shipping Your Order

• We offer shipping to all states and regions of Myanmar.
• Orders are typically processed and shipped within 20-30 days after payment confirmation.
• We offer flat rate shipping cost (3,000 MMK) for all orders across Myanmar.

2. Shipment Schedule

Shipment Tracker	Estimated Timeline
Payment confirmation	Upon Order Confirmation
Order Received by Supplier	Upon Order Confirmation
Stock Checking by Supplier	3 Days
Departed from Supplier Country	1 – 2 Days
Arrived at Local Delivery Company	7 – 10 Days (Depends on Traffic)
Package Delivered	2 – 3 Days
Total Duration	14 – 21 Days

3. Order Tracking

• You will receive a tracking number via email once your order has been shipped.
• Use this tracking number to monitor the status of your delivery on our website.

1. Eligibility for Returns and Exchanges

• Items can be returned or exchanged within 7 days of receipt for factory errors only.
• Items must be unused, unwashed, and in their original condition with tags attached.
• Factory errors includes:
• Receiving the wrong item.
• Receiving the wrong size or color.
• Missing items from the order.
• Receiving a damaged item.
• Sales products are non-refundable and non-exchangeable.

2. Return and Exchange Process

• Contact our customer support via [our Facebook Messenger Link] within 7 days of receiving your order.
• Provide details of the defect or error and include photos if possible.
• Once approved, you will receive a notification for further instruction.

3. Exchange for Out of Stock Items

• If the item you wish to exchange is out of stock, you may choose an alternative item of equal value or request a refund.

1. Refund Eligibility

• Refunds are issued for items returned due to factory errors only.
• Shipping charges are non-refundable.

2. Refund Process

• Refunds will be processed within 7-10 business days after we receive and inspect the returned items.
• Refunds will be issued to the original payment method.
• You will receive a confirmation email once your refund has been processed.

Data Privacy

1. Collection of Personal Information

• We collect personal information such as your name, email address, phone number, shipping address, and payment details when you create an account, place an order, or contact customer support.

2. Use of Personal Information

• Personal information is used to process your orders, manage your account, respond to your inquiries, and improve your shopping experience.
• We may use your email address to send you promotional offers, updates, and newsletters if you have opted in to receive such communications.

3. Sharing of Personal Information

• We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to provide services (e.g., payment processing, shipping) or as required by law.
• Third-party service providers are required to keep your information confidential and secure.

4. Data Retention

• We retain your personal information for as long as your account is active or as needed to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights

• You have the right to access, correct, or delete your personal information at any time. To do so, log in to your account or contact our customer support team.
• You can opt out of receiving marketing communications by following the unsubscribe instructions included in the emails or by contacting us directly.

Security

1. Data Security Measures

• We implement a variety of security measures to ensure the safety of your personal information. These include:
• Secure Socket Layer (SSL) technology to encrypt sensitive information during transmission.
• Regular security audits and updates to our systems.
• Restricted access to personal information to authorized personnel only.

2. Payment Information Security

• Payment transactions are processed through secure payment gateways and are not stored on our servers.
• We comply with Payment Card Industry Data Security Standard (PCI DSS) requirements to protect your payment information.

3. Account Security

• You are responsible for maintaining the confidentiality of your account login information.
• We recommend using a strong password and changing it regularly to prevent unauthorized access to your account.

1. Policy Updates

• We may update this Privacy and Security Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
• We will notify you of any significant changes by posting the new policy on our website and updating the date at the top of this page.

2. Continued Use

• Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.

Our customer service team is available to assist you with any inquiries or issues you may have regarding your order.

You can reach us via [our Facebook Messenger Link] during our business hours.

Our support team is available from 9:30 AM to 6:30 PM, Monday to Sunday.

We aim to respond to all inquiries within 24 hours.